The ability to deal with everyday job stresses, shifting priorities, demanding customers, and difficult co-workers is a function of EQ or emotional intelligence. Each day in the workplace, an employee's emotional intelligence is put to the test. Most often, how an employee reacts to situations will build goodwill and co-operation with customers and co-workers or will further drive wedges into tenuous relationships.
During this advanced workshop, you will gain insight and understanding into various important aspects on EQ, including how to assess and develop your EQ capabilities and how to use EQ as an organisational change management strategy.